Terms of Service

Seraph is operated by Johnothan Andres, carrying on business as Seraph, a sole proprietorship registered in Alberta. Canada Business Number 704900034. GST/HST account 704900034 RT0001. Contact [email protected].

If the business is later incorporated, the corporation becomes the party in place of the sole proprietorship, on notice. Your rights are not reduced by that change.

Seraph is registered for GST, so all fees are exclusive of tax and GST is added at the applicable rate.

Part A, Platform Terms. Between Seraph and a studio or artist who subscribes. A business to business agreement.

Part B, Client Booking Terms. Between a studio and its client. Seraph supplies it as a template and is not a party to it. It is published here so the money rules line up end to end.

They are written differently on purpose. A studio is a business and a client is a consumer, and Alberta law protects the two differently.

Payments run through Stripe Connect. Each artist or studio opens a connected account and accepts Stripe’s agreement directly with Stripe.

The artist is the merchant of record. Client card payments are direct charges on the artist’s own account. The money goes to the artist’s balance, not to Seraph. Chargeback liability sits with the artist. Refunds come from the artist’s balance. Stripe’s processing fees are borne by the artist.

This is on purpose. The most common complaint about booking platforms is held or frozen payouts, and Seraph cannot do that to you, because your money never passes through Seraph.

The platform fee

On card payments Seraph charges 2% of the deposit, paid by the client on top of the deposit. The artist receives the full deposit. Off card deposits, cash or e transfer recorded manually, carry no platform fee.

When Seraph refunds its own fee

Seraph does not pay for refunds of an artist’s charges. In one situation it does refund its own 2% fee: where Alberta law gives a client a full refund on a cancellation, that refund includes the platform fee, so we return it. This right cannot be signed away, and we do not try to.

• A complete export on termination: clients, bookings, consents, messages, machine readable, not degraded, no charge.
• 30 days notice before a material feature reduction, a price change, or a change to who processes your data.
• 60 days notice if we stop offering the service.
• Cancel anytime, effective at the end of the billing period. No fee, no notice period.
• Your data is not deleted when an account is suspended for non payment.
• We will not use your portfolio images in Seraph’s own marketing without asking first.
• We will not hold a phone number hostage. If you leave, you get a written deadline to port or redirect it.
• We do not sell data, do not train models on it, and do not advertise on it.

We use reasonable efforts to keep the service available and to restore it promptly, and we will tell you honestly when something is broken. We do not offer a service level agreement and we do not guarantee uptime. Support is by email with a one business day target, which is a target and not a commitment.

Liability is capped at the greater of the fees you paid in the previous 12 months or $500 CAD, excluding indirect and consequential loss, and excluding anything that cannot be limited by law. Seraph is a one person business, and this is the real limit of what can be recovered from us.

Either party may terminate at any time. We would terminate only for non payment, a genuine legal or security risk, or if we stop offering the service, in which case you get 60 days notice.

The export is complete and we do not degrade it to make leaving harder. Signed consent records are held for their retention window as described in the Privacy Policy, then destroyed or anonymised.

This part is the template a studio provides to its clients. Seraph is not a party to it.

Prices

The price shown before you commit is the total you will pay, itemised. If you pay by card, that total already includes the 2% platform fee, shown on its own line. There is nothing added later.

Photographs

Optional, and split into three separate permissions: portfolio, studio website, and social media. You choose each one, and you can withdraw any of them at any time. If you withdraw, the studio stops using the images and removes them from the surfaces it controls. It cannot retrieve copies other people have already reshared. A photo you took yourself belongs to you, and the studio needs your permission to publish it.

When it is kept. If you do not attend, or cancel later than the notice period stated when you booked. The artist reserved chair time and may have spent hours drawing.

When it comes back. If the studio cancels, if the studio cannot provide the service, or in any circumstance where Alberta law requires a refund. In particular you may cancel and recover everything you paid, including the platform fee, if:

• you were not given the required information before you booked;
• you were not sent a copy of your contract within 15 days; or
• the work does not begin within 30 days of the agreed start date, or within 30 days of booking if no start date was agreed.

Refunds in those cases are made within 15 days.

Your appointment has a date. Every booking that takes a deposit records a start date. If you and the artist agree to move it, you will be asked to confirm the new date, and that confirmation is recorded.

These terms are governed by the law of Alberta and the federal laws of Canada that apply there. Disputes go to the courts of Alberta.

There is no arbitration clause in either part. If we cannot resolve something between us, either of us can go to court, and clients keep every right Alberta consumer law gives them.